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Google+ Freshers All India Jobs 2015 - Freshers Jobs | IT Jobs | Software Jobs | Gov Jobs : HP hiring "Process Associate" for freshers any graduates, Bangalore-December 2012

Wednesday, 12 December 2012

HP hiring "Process Associate" for freshers any graduates, Bangalore-December 2012

HP

Job Description 

Process Associate-1065012

Description


  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching
  •  an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management.
  • Provide basic analysis of cases.

Qualifications


Education and Experience Required:
  
  • High school education or equivalent.
  • To adequately perform the duties of the job individuals must possess a minimum of 6 months to
  •  1 year general experience, or equivalent college level education.
Knowledge and Skills:
  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role
  • Familiarity with computer technology
  • Time management skills
  • Oversee compliance with operating procedures and standards
Desirable:
  • Knowledgeable in call routing and case management processes as well as case logging
  • systems and obligation systems

Job

 - Services

Primary Location

 - India-Karnataka-Bangalore

Schedule - Full-time

Job Type - Graduate Job

Shift - Day Job

Travel - No




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