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Google+ Freshers All India Jobs 2015 - Freshers Jobs | IT Jobs | Software Jobs | Gov Jobs : American Express hiring for freshers any degree graduates "Customer Service Associate", Gurgaon- September 2013

Tuesday, 24 September 2013

American Express hiring for freshers any degree graduates "Customer Service Associate", Gurgaon- September 2013

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Description
Job Description
- Excellent Communication Skills.
- Provide Superior Customer Experience On Calls To Consumer Card Members.
- Resolve All Customer Queries And Follow Established Procedures As Appropriate.
- Provide Alternatives And Apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions And Fcr To Card Members.
- Deliver To The Customer, Employees And Shareholder Metrics As Per Goals.
- Highlight Issues Through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times.
- Adherence To Quality And Compliance Guidelines.
- Ability To Take Quick Decisions And Respond To Customer Inquiries.

Qualifications

Qualifications
- Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
- Demonstrated Dependability/Self Motivating Skills.
- Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail.
- Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Job: Operations
Primary Location: India-Haryana-Gurgaon
Schedule: Full-time

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