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Google+ Freshers All India Jobs 2015 - Freshers Jobs | IT Jobs | Software Jobs | Gov Jobs : Unilever hiring for freshers any degree graduates "Trainee Information Associate", Bangalore- Last date:11 October 2013

Friday, 13 September 2013

Unilever hiring for freshers any degree graduates "Trainee Information Associate", Bangalore- Last date:11 October 2013

About company: With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names such as Blue Band, Pureit and Suave.


Position: Trainee Information Associate

Job location: 
Bangalore ,India


Job Number: 13000KAZ

Event date/ Walk-In Date: 

Last date: 
11 October 2013


Salary Offered:  Best in Industry

Experience required: Freshers

Any graduates


 Exposure to handling user queries·
 SAP exposure as business / system user·

1. First Level Support – The team acts as the ‘first point of contact’ to all the business users of the IM Applications. This team receives all the issues raised by the users and helps to resolve them. While it resolves the issues which are ‘functional’ in nature, it also coordinates with other specialist teams to get resolution for other issues.

2. Access Management – This support is to manage the process of providing Access and Authorization to the business users for the different IM Applications.

First Level Support (Query Handling)

o Handle simple queries from the users by meeting the Time and Accuracy targets as per the SLAs
o Understand and analyse the issue raised by the users. Interact with users to get the required clarity wherever required. Provide resolution or else coordinate with other teams or team member s to get the resolution.
o Understand the expectation from the business users on the level of Service (Service Level Agreement).
 Access Management·
o Perform the regular operations as per the business rules and Time/Quality targets of the SLAs (Validate and grant access to the business users)
o Ensuring SOX compliance of the process wherever required
 Data Quality Assurance·
o Perform regular operations of Data Quality Checks and root cause analysis of mismatches by meeting the Time and Quality targets of the SLAs

This process has to be managed as per the business rules and authorization flow set up by the application owners. It also ensures the compliance with the stringent SOX guidelines wherever applicable.
3. Data Quality Assurance – This service is to ensure the accuracy and quality of data in the IM applications. This involves the proactive verification of the data against the source applications and taking measures to get them rectified through timely liaison with the technical teams.

Mode of Apply: Online


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