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Monday, 23 September 2013

Unisys hiring "Services Support Representative" for freshers any graduate , Hyderabad- September 2013

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Services Support Rep 2A-INDIA Job

Date: Sep 19, 2013
Location: Hyderabad, India
Job Description

Job Title:Services Support Rep 2A-INDIA
Job ID:272554
Location: India-Hyderabad
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

SSR2A for L1 SD

- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures • Escalates complex problems to the Remote Support Engineering staff or Field Engineering • Typically provides technical support for internal and external customers • Escalates complex problems to higher level of expertise within organization • Responsible for providing the first-line of after-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees Key Qualifications:• Excellent verbal and written communication and should be flexible with shifts• Good Knowledge in Operating System, Hardware, Networking, IE, MS Office• Multitasking and coordination skills• Well versant with technology (understanding of networks, monitoring, DBMS, Windows)• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) Core Competencies: • Communication skills - written and verbal• Ability to work in a pressurized environment and able to deliver against a tight timescale.• Drive for results• Attention to Detail• Customer Focus
SSR1A-
THIS ROLE IS AVAILABLE FOR USE ONLY IN INDIA. It is not to be used in any other country. --Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates compex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization

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