Website : www.akosha.com
Education : B.Tech/B.E.
Experience : 0 – 1 Years
Location : New Delhi
About Akosha :
We help consumers and brands in resolving complaints online. It is an online platform where we help consumers and brands in resolving complaints. With the growth of mobile internet, brand perception will depend more and more on how a brand treats its customers – in other words, brand equity and customer service are going to collide. Our 200+ team is passionate about designing products and solutions which will help large brands in managing and profiting from this change
Please go through the company website – www.akosha.com
Walk-In For Social Media Associate – 2014 & 2015 Batches : On 24th and 25th April 2015 (Friday & Saturday) @ New Delhi
Company Name and Profile: Akosha.com
Note : Deserving candidates will be given on the spot offers.
Skills: Good Written and communication skills.
Target Degrees & Branches: BE/BTech
Experience: Freshers / Min 1 year of exp in SMO/Social Media/ online reputation
CTC, incentives and In hand Salary: 13k – 15k
Designation: Social Media Associate
Role & Responsibilities:
The Social Media Specialist is responsible for engaging and responding to customers’ queries, complaints, feedback etc. on social media; raising tickets for mentions, bucketing them correctly, relaying client responses to the customers and generating positive feedback for the clients on social media.
Key Accountability :
– Handling social media channels for Akosha and its clients which includes capturing all relevant mentions and responding to them across social media channels.
– Report any mentions that require client intervention and ensure timely and adequate response.
– Raise tickets and bucket mentions in the correct category for reporting
– Ensuring seamless communication with Akosha Clients so that all responses posted to the customers are in line with client persona
– Gather broad insights about each client, the kind of mentions(complaints/queries/feedback) by their customers and report the same.
Knowledge, Skills and Abilities:
– Working knowledge of social media platforms including but not limited to Facebook, Twitter, and LinkedIn etc.
– Strong written and verbal communication, ability to identify situations and draft suitable responses
– Ability to handle irate customers/trolls on social media
– Ability to work across channels like Akosha Dashboard, Social media platform and Social media management tools
– Knowledge of best practices to be followed while responding on social media is an added plus
Experience/Education:
– Graduate with strong verbal and written communication
– Experience with social media management tools like Hootsuite, Sproutsocial, Conversocial etc. would be an added plus.
You need to carry the following with you a copy of your latest, updated Resume.
Note: Looking for Immediate Joiners
Cab Facility :No
Joining Location: Okhla
Joining Period: Immediate
Selection Process (No. of Interview Rounds): Written Round and personal interview
Interview Date: 24th and 25th April 2015 (Friday & Saturday)
Time: 10 AM to 2 PM
Venue:
Akosha.com
E-40/7, Second Floor,
Okhla phase – 2, New Delhi, 110020,
Nearest Metro Station is Govindpuri.
Landmark: Nathu sweets and Tata Showroom.
Note : Deserving candidates will be given on the spot offers.
You need to carry the following with you: A copy of your latest, updated Resume
Concern Person: Upasana
Apply
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