Dell hiring "Client Tech Support Associate" for Any degree graduates,Gurgaon- March 2015

Location: Gurgaon, Haryana, India

Title      Client Technical Support Associate

Role Overview

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software


Role Responsibilities

·         Responsible for providing telephone support for customers on operation or maintenance of Dell products.
·         Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
·         Responsible for EWS, Total solutions, YTT and In warranty extension sales.
·         Performs work in accordance to standardized policies and procedures.
·         Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
·         Documents problems in the support solution database for diagnostics and solution implementation.
·         Ensure proper escalation procedures are followed.
·         Responsible for customer satisfaction through effective handling of customer problems.
·         Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.


Requirements

·         1 to 2.5 years of relevant work experience required.
·         Graduate or Undergrad with 1 year of International Call Center Voice experience
·         Should be willing to work in shifts in a 24 x7 work environment
·         Should be residing within Transport Boundaries
·         Excellent telephone soft skills & thorough telephone functional skills
·         Ability to handle stressful situations.
·         Ability to deal professionally with irate customers.

Preferences

·         Good Knowledge of PC Hardware/Software for desktop & portable systems
·         Any relevant Certification/Technical Qualification


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