“IGATE SOLUTIONS” Off-Campus For Freshers : BE/ BTech – 2014 / 2013 Passed outs : Systems Engineer – IMS @ Noida

Company :  iGATE

Website :  www.igate.com

Education :  Bachelor of Engineering, Bachelor of Technology

Experience : 0 – 1 Years

Location : Noida

iGATE

Position Title : Systems Engineer – IMS – 159330

Openings  :  20

Education :   Bachelor of Engineering, Bachelor of Technology

Skills  :  Service Desk / Technical Support / Helpdesk Support

Job Description :

Desired Candidate Profile :
·         Should possess 60% and above throughout academics
·         Certifications like MCSE/CCNA /PMI/ITIL are preferred
·         Willing to work in night shifts
·         Willing to sign 2 years of Service agreement
·         Basic computing skills
·         Good written and oral communication skills are required
·         Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
·         Maximum 1 year of experience in an international call center can also apply with above said qualifications only

Job Description :
·         Should have excellent communication and English speaking skills
·         Knowledge of basic computer operations.
·         Courteous with strong customer service orientation.
·         Dependable with proficient attention to detail.
·         Good listening and responding skills.
·         Should be willing to take up challenges and go extra mile to perform work responsibilities
·         Should have great interpersonal skills and ability to perform under pressure
·         Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
·         Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
·         Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
·         Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
·         Meet customer requirements through first contact resolution www.presentjobs.com
·         Clarify customer requirements; probe for and confirm understanding of requirements or problem.
·         Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
·         Listen attentively to customer needs and concerns; demonstrate empathy.
·         Confirm customer understanding of the solution and provide additional customer education as needed.
·         Prepare complete and accurate work and update customer file.

Apply