Company HP
Website www.hp.com
Eligibility BE/MCA
Experience 0 - 3 yrs
Location Bangalore
Job Role Avaya Data Networking
JOB SUMMARY:
Company Profile:
We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we're making progress. We continue to drive product innovation in our core markets, with a focus on cloud, security, and big data. We see big opportunities ahead, and we are well positioned to take advantage of these opportunities with our remarkable set of assets and strengths.
Job Description:
Responsibilities :
1. Responsible to Provide Tier-1/2 level Support for Avaya Data Networking Products
2. An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
3. Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
4. Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
5. Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
6. Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
7. Understand difference between layer 2 and 3 products, functionality, and features
8. Identify protocols needed to provided interoperability in a multi-vendor solution
9. Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear
10. Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing.
Candidate Profile:
Education and Experience Required:
1. Fresher BE/MCA or equivalent with 0-3 years of relevant experience
2. Certifications like ACIS, ACS, CCNA, CCNP, would be an added advantage
3. Superior customer service skills, verbal and written communication skills
4. Demonstrate leadership skills, flexibility, accountability, and teaming
5. Have excellent knowledge in core product and be multi disciplined in additional products.
6. Strong Communication, Problem solving, Troubleshooting & Analytical skills are a pre -requisite.
7. Should have 0-3 years of experience in supporting International Customers Data Networking environment
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