Company Deloitte
Website www.deloitte.com
Eligibility Any Graduate
Experience 1 - 5 yrs
Location Hyderabad
Job Role Associate/ Analyst
JOB SUMMARY:
Company Profile:
Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients.
Job Description:
Responsibilities :
Answering incoming calls in a call center environment and meeting the key performance indicators such as first call resolution, customer satisfaction, average answer speed and call quality which includes participating in individual and group coaching sessions.
1. The ability to diagnose and troubleshoot computer hardware and software problems.
2. Knowledgeable about computer virus and associated software used for diagnosis and removal
3. Troubleshooting printing issues
4. Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
5. Stay informed of ongoing issues and changes in the environment by monitoring email and other communication methods
6. Flexibility in accepting different shift timings since the ISS Technology operates 24x7x365.
7. High organization skills.
8. Expert problem solver.
9. Finding simple answers to complex questions or problems.
10. Knowledge of MS Office 2003‑2007 including Outlook
Candidate Profile:
Educational Qualification: Graduate mandatory- Preferably Regular Degree
Candidate should be able to troubleshoot the following :
1. Hardware & Software related issues of a laptops and desktops
2. Operating System ( XP, Vista, W7)
3. LAN And WAN
4. Printers
5. Black Berry , PDA, Air cards, Outlook
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