Autodesk hiring For "Dev Ops " Developer
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Technical Support Specialist, Dev Ops
Location: Bengaluru- India
Job ID: 19WD33557
Position Overview
We are hiring a Technical Support Specialist, Dev Ops to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk cloud products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with cloud technology?
Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base.
You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.
Responsibilities
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to our cloud products
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
Work closely with product owners, engineers, test engineers to understand requirements, define best practices and standards around DevOps and Service Resilience
Interact with the internal AWS user community to understand requests/issues, establish clear expectations, and provide effective communication throughout the support process
Priority handling and escalation of critical issues and monitoring of service level compliance
Perform root cause analysis to mitigate reoccurrence
Escalate customer issues to senior staff as required
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress
Minimum Qualifications
Bachelor’s degree or higher in Computer Science, Engineering, or related field
4+ years of strong hands-on experience in DevOps build and/or environment automation
Experience AWS Cloud or Azure is required.
Basic programming knowledge on JavaScript’s or C++ or C# or .NET
Good understanding of SQL, Networking, Web server and database
Development/automation experience (with tools such as Python, Go, Powershell, NoSQL databases, Rest APIs, etc.) is preferred
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills. Ability to work in flexible working hours
Strong verbal and written English skills
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment
Preferred Qualifications
Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable Holding yourself and others accountable to meet commitments
Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.Technical Support Specialist, Dev Ops
Location: Bengaluru- India
Job ID: 19WD33557
Position Overview
We are hiring a Technical Support Specialist, Dev Ops to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk cloud products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with cloud technology?
Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base.
You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.
Responsibilities
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to our cloud products
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base
Work closely with product owners, engineers, test engineers to understand requirements, define best practices and standards around DevOps and Service Resilience
Interact with the internal AWS user community to understand requests/issues, establish clear expectations, and provide effective communication throughout the support process
Priority handling and escalation of critical issues and monitoring of service level compliance
Perform root cause analysis to mitigate reoccurrence
Escalate customer issues to senior staff as required
Actively manage the personal backlog of support requests
Manage customer expectations by providing timely updates on the progress
Minimum Qualifications
Bachelor’s degree or higher in Computer Science, Engineering, or related field
4+ years of strong hands-on experience in DevOps build and/or environment automation
Experience AWS Cloud or Azure is required.
Basic programming knowledge on JavaScript’s or C++ or C# or .NET
Good understanding of SQL, Networking, Web server and database
Development/automation experience (with tools such as Python, Go, Powershell, NoSQL databases, Rest APIs, etc.) is preferred
Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills. Ability to work in flexible working hours
Strong verbal and written English skills
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment
Preferred Qualifications
Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable Holding yourself and others accountable to meet commitments
Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization
Apply
No comments:
Post a Comment