Accenture-Off Campus Recruitment Hiring Freshers Associate For Any Degree Graduates

Accenture-Off Campus Recruitment Hiring Freshers Associate For Any Degree Graduates

Accenture Off Campus Recruitment Hiring Freshers: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Job Skill: Customer service (Technical)

Designation: Career Level – 13-Associate

Job Location: Bangalore

Qualifications: Any Graduation

Years of Experience: 0-1 years

Accenture Off Campus Recruitment Hiring Freshers Job Summary 

1. You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.
2. You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.
3. You will be responsible for Customer service (Technical) wherein you will be managing incoming calls/chats/emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer’s requirements.
4. It is critical to build sustainable relationships and trust with the customer through open and interactive communication by providing accurate, valid and complete information using the right methods/tools.
5. You will need to manage large volumes of incoming calls/chats/emails.
6. Good to have skills: Customer service (Technical), Good communication skills

Accenture Off Campus Recruitment Hiring Freshers Roles and Responsibilities 

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Interaction is within own team and direct supervisor.
• Detailed instructions on all tasks will be provided at this role with close supervision.
• Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.

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