"Zscaler" Hiring: Technical Support Engineer On May 2015 @ Chandigarh

Company        Zscaler

Website         www.zscaler.com

Eligibility        B.E/B.Tech

Experience    2 - yrs

Location         Chandigarh
Job Role      Technical Support Engineer
JOB SUMMARY:

Company profile :

Zscaler is transforming enterprise security with the world’s largest Security Cloud built from the ground up to safely enable users doing business beyond the corporate network. Zscaler’s Security Cloud processes over 12 billion transactions a day with near-zero latency to instantly secure over 12 million users in 180 countries, with no hardware or software required.

Job Description:

 Responsibilities:
1. Present case studies once a week at Technical Support team meetings.

2. Maintain open communication with colleagues and management about customer issues

3. Document all customer issues/cases in CRM system.

4. Ensure that customer records (contact information and reported issues) are always up-to-date.

5. Create written summaries of customer “hot topics” for colleagues and management.

6. Respond to email from customers as professionally as if they were voice conversations.

7. Seek assistance immediately from colleagues and management when you do not have the ability to fully address a customer’s presenting issue.

Candidate Profile:
 1. Knowledge of networking

2.Excellent troubleshooting skills & able to multi-task.

3. UNIX/Linux knowledge is a plus.

 Required:
 Education: B Tech Computer Science / IT. Graduate in any field.

Language: Bilingual (any language) desired.

Skills: Good verbal (spoken and written) and phone skills

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