COMPANY NAME: Accenture Services (P) Ltd
COMPANY PROFILE:
Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013.
COMPANY WEBSITE: www.accenture.com
FIELD OF WORKING: IT/Software Industry
JOB ROLE/POSITION: OS - Service Desk Agent
SALARY OFFERED (CTC): Best in Industry
JOB LOCATION: Gurgaon
LAST DATE: ASAP
REQUIRED QUALIFICATION: B.E/B.Tech/MCA
EXPERIENCE REQUIRED: 6 Months -2 Years
CANDIDATE PROFILE:
Candidates should possess any degree from recognized university
Ability to follow the direction of management and receive coaching and provide customer feedback
Ability and willingness to quickly complete large volumes of work with high quality
At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
Risk Management and Fraud Investigations background an advantage
Demonstrated capacity for critical thinking, analysis and troubleshooting
Attention to detail with the ability to complete a large volume of work quickly and independently
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Active user of the internet and online applications
Excellent written English language communication skills
JOB DESCRIPTION:
Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Follow strict guidelines and procedures
APPLY MODE: Online
HOW TO APPLY:
Interested and eligible candidates apply this position in online as soon as possible
Apply
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