Eligibility Criteria: MCA, BE/B.Tech(CSE, IT)
Location : Bangalore
Job Category : IT/Software
Last Date : 17 Apr 2015
Job Type : Full Time
Hiring Process : Face to Face Interview, online test
Eligibility Criteria :
B.Tech / B.E - (CS/ IT/ IS)/ MCA from 2014 batch
No history of backlog
Percentage Criteria :
UG/ PG : 70% and above
10th and 12th : 65% and above
Job Description :
We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products to join our Global Customer Support team.
In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted advisor to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure.
You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency.
As an employee with Informatica’s Global Customer support Team :
You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems et c.
Skills Required :
Constructively work together as a team, sharing ideas and resources.
A high degree of analytical and problem solving abilities.
You possess good communication and customer-relationship skills – responsiveness, sensitivity, and
diplomacy.
Comfortable working both independently and collaboratively.
Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.
Someone who is willing to work as a trainee for 1 year and post which become eligible for conversion to full time employee based on performance and business need.
Hiring Process :
Online Test : Objective test on subjects like Databases, Operating systems, Programming, Problem solving, Puzzles, DS/Algo & CS Fundamentals
The scores in the online test will be used to determine what role will the student be considered for.
Technical Interview : 3 to 4 rounds
Managerial Interview : 1 to 2 rounds
HR interview : 1 round
Please note each and every level of the above selection process is an elimination round.
Note : The stipend for the initial 1 year for this role will be 3.6 Lakhs per annum all inclusive
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