COMPANY NAME: IBM
COMPANY PROFILE:
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected.The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.
COMPANY WEBSITE: www.ibm.com
FIELD OF WORKING: IT/Software Industry
JOB ROLE/POSITION: Technical Support Associate-Voice Process
SALARY OFFERED : Best in Industry
JOB LOCATION: Hyderabad / Bangalore
VENUE DATE: 28th April, 2015
VENUE LOCATION: Bangalore
REQUIRED QUALIFICATION: B.E/B.Tech/Diploma/Any Degree-2012/2013/2014/2015 Pass outs
EXPERIENCE REQUIRED: Freshers
CANDIDATE PROFILE:
Graduate (10+2+3),B.E/B.Tech, Post Graduates, Diploma Holders (10+2+3)
2012/2013/2014/2015 Pass outs (with no backlogs)
No Percentage cut off
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent customer service orientation
Neutral accent
Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc
Skilled in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies
Questioning skills /probing skills, as relevant to the issue and level of the caller
JOB DESCRIPTION:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurements
Recruitment Process
Initial screening and assessment of communication skills (In Person)
Voice & Accent assessment (Telephonic or In-Person)
Technical Interview (Telephonic or In-Person)
APPLY MODE: Offcampus
HOW TO APPLY:
Interested and eligible candidates register this drive in following link and attend it in following venue on 28th April, 2015 (Tuesday) at 9.00 am
DATE - 28th April, 2015 (Tuesday) Time - 9.00 am
VENUE DETAILS:
ATME College of Engineering, Mysore
Karnataka
Documents to be carried for the event (original & one set of photocopies):
Resume
Education all year mark sheets for the highest degree attained / pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
Valid Indian work permit (if applicable)
Apply
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